Frequently Asked Questions (FAQs)

1. How can I place an order? To place an order, simply browse our website and add the desired items to your shopping cart. Proceed to checkout, where you will be prompted to provide your contact and payment information. Once your order is confirmed, you will receive an email confirmation with details of your purchase.

2. What payment methods do you accept? We accept payment via credit/debit card, PayPal, and other approved payment methods. All transactions are processed securely to protect your personal information.

3. What is your shipping policy? We offer shipping to addresses within the UK and internationally. Shipping costs and delivery times may vary depending on the destination and shipping method selected. For more information, please refer to our Shipping Policy.

4. Can I return or exchange items? Yes, we accept returns and exchanges within 7 days of purchase, subject to certain conditions. Items must be in their original condition with tags attached. For detailed instructions on how to initiate a return or exchange, please refer to our Returns Policy.

5. Do you offer gift cards? Yes, we offer gift cards that can be purchased and redeemed on our website or in-store. Gift cards are available in various denominations and make the perfect gift for any occasion.

6. How can I contact customer support? If you have any questions or need assistance, our customer support team is here to help. You can contact us via email at  mishaz456@yahoo.co.uk, or by filling out the contact form on our website. We strive to respond to all inquiries promptly.

7. Do you have a physical store? Yes, we have a physical store located in Manchester, UK. Our store offers the same great selection of products available on our website, as well as personalized assistance from our friendly staff.

8. How can I stay updated on new arrivals and promotions? To stay updated on new arrivals, promotions, and exclusive offers, be sure to sign up for our newsletter and follow us on social media. You can also check our website regularly for the latest updates.

9. Are my personal information and payment details secure? Yes, we take the security of your personal information and payment details seriously. We use industry-standard encryption technology to protect your data and ensure safe and secure transactions.

10. Can I track my order? Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.